FAQ

There is no minimum order quantity in our company – we process orders starting from one piece. However, the general rule is that the larger the order, the lower the unit price. Some products or printing techniques involve high preparation costs, which translates into a higher price per piece for smaller print runs.

The standard production time is up to 15 working days after the final visualization is accepted and the order is confirmed. For cast medals, the time extends to 20 working days.

Delivery time is usually 24 to 48hours from the dispatch of goods. Shipments are made via UPS , DHL or DPD

All payments must be made by bank transfer to the account details provided on your invoice, in the same currency as indicated in your quotation. Please note that we do not accept cash or PayPal payments.

For orders up to £1000, we may offer goods with deferred payment. In this case, you will pay for your order only after receiving the goods, with at least 7 days to complete the payment.

Please note that we reserve the right to decline this form of settlement. The decision to grant deferred payment is always subject to a positive verification of your company or organisation by our insurer, Euler Hermes. Verification is carried out using publicly available data and does not require your involvement

We offer products of varying quality – from cheaper, budget options ideal as mass marketing products, to high-end brand-name products.

For most products, it is possible to obtain a sample, usually sent free of charge. For customized products, such as medals or statuettes, we send copies from previous productions for other customers as samples.

Before each production, we prepare a visualization of the finished product, which shows its final appearance. However, please note that visualization is a computer simulation and may differ slightly from the final effect on the target product.

We have an extensive graphics department, both creative and technical, at your disposal. We do most of the graphic work at no extra charge, the exception may be services such as creative preparation of logos or designs.

We use all printing and marking techniques available on the market, such as screen printing, sublimation, embroidery, heat transfer, flex film, DTF, DTG, embossing, UV printing, pad printing, engraving and others.

Due to the fact that all of our realizations are made to a specific order, it is not possible to return unused or excess goods.

Despite our best efforts to make everything perfect, mistakes can happen. If you have any issues with your order – dissatisfaction with the product, an error on our part or other difficulties – please send us an email describing the problem. We never leave a customer unsupported, we always try to find a solution that satisfies the customer first and foremost. In accordance with HiPulse’s terms and conditions, you have 14 days from the date of delivery to submit any comments.