Privacy Policy

Company details:
HiPulse Ltd.
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@hipulse.co.uk

1. Introduction

HiPulse Ltd. (“HiPulse”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, catalogue, or services, you consent to the practices described in this Privacy Policy.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity and contact data: name, company name, job title, email address, phone number, postal address.
• Communication data: records of correspondence via email, phone, or contact forms.
• Transactional data: quotations, invoices, payment details (excluding full bank or card details).
• Technical data: IP address, browser type, operating system, and website usage data.
• Marketing preferences: consents for receiving marketing communications.

3. How We Use Your Data

We process personal data only where it is lawful and necessary. Typical uses include:

• Responding to enquiries and providing quotations.
• Preparing and fulfilling contracts.
• Managing customer accounts and processing payments.
• Improving our website, catalogue, and services.
• Sending marketing information (only with your consent).
• Complying with legal and regulatory obligations.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Contractual necessity – when processing is required to prepare or fulfil an order.
• Legitimate interests – for business communication, customer relationship management, and service improvement.
• Consent – for sending marketing communications.
• Legal obligation – where processing is necessary to comply with UK law.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above or as required by law. When data is no longer needed, it will be securely deleted or anonymised.

6. Data Security

We use appropriate technical and organisational measures to safeguard personal data against loss, misuse, or unauthorised access. Access is restricted to authorised staff and trusted service providers only.

7. Sharing of Data

• We do not sell or rent personal data to third parties.
• We may share data with trusted service providers (e.g. couriers, IT providers, insurers) strictly for business purposes.
• Where data is transferred outside the UK, we ensure appropriate safeguards in line with UK GDPR.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access – to request a copy of the data we hold about you.
• Rectification – to correct inaccurate or incomplete data.
• Erasure – to request deletion of your data, where legally possible.
• Restriction – to request limitation of processing in certain cases.
• Objection – to object to processing based on legitimate interests.
• Portability – to request a structured copy of your data.

To exercise your rights, please contact us at info@hipulse.uk.

9. Cookies

Our website uses cookies to improve functionality, personalise content, and analyse traffic. You may manage cookies through your browser settings. For more information, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales.

12. Contact Us

For any questions or requests regarding this Privacy Policy, please contact:

HiPulse Ltd.
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@hipulse.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: https://ico.org.uk.